Privacy Policy

keteGara (“keteGara”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how keteGara collects, uses, stores, shares, and protects personal information obtained through:

1. Our website
2. Mobile applications
3. Customer support channels
4. Delivery services
5. Merchant services
6. Marketing and communication platforms

keteGara is a digital multi-vendor marketplace operated by Harvey&Co in the Central African Republic. The platform connects customers, merchants, artisans, supermarkets, and local businesses through a secure eCommerce and delivery ecosystem powered by CoursierPlus.

By accessing or using the keteGara Platform, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide Directly

When you create an account, place an order, register as a merchant, contact support, or use our services, we may collect personal information including:

1. Full name
2. Phone number
3. Email address
4. Delivery address
5. Billing information
6. Business information (for merchants)
7. National identity documents where required
8. Product and transaction information
9. Communications with customer support

Providing certain information is necessary to access some services offered on the Platform.

Location Information

To improve delivery accuracy and user experience, keteGara may collect location information from your mobile device or browser when permission is granted.

Location data may be used for:

1. Delivery coordination
2. Real-time order tracking
3. Merchant discovery
4. Fraud prevention
5. Service optimization

You may disable location access in your device settings, although some features may not function properly.

Payment Information

keteGara supports secure payment methods including:

1. Mobile Money
2. Bank transfers
3. Debit and credit cards
4. Approved third-party payment gateways

To process payments, certain financial information may be transmitted securely to authorized payment providers.

keteGara does not directly store complete debit or credit card details on its servers.

All payment transactions are processed using secure technologies and trusted third-party payment systems.

Technical and Usage Information

Like most modern digital platforms, we automatically collect certain technical information including:

1. IP address
2. Browser type and language
3. Device information
4. Operating system
5. Access times and dates
6. Pages visited
7. Session duration
8. App version
9. Referral URLs
10. Mobile network information

This information helps us:

1. Improve platform performance
2. Analyze traffic and usage trends
3. Detect fraud or abuse
4. Enhance security
5. Optimize user experience

Most of this information is collected in aggregated or anonymized form.

Cookies and Similar Technologies

Cookies

Cookies are small text files stored on your device to improve website functionality and user experience.

keteGara uses:

1. Session cookies
2. Persistent cookies
3. Security cookies
4. Performance and analytics cookies

Cookies help us:

1. Keep users logged in
2. Remember preferences
3. Analyze platform performance
4. Improve navigation
5. Enhance security

You may disable cookies in your browser settings, but certain features of the Platform may become unavailable.

Analytics and Advertising

keteGara may use analytics services such as:

1. Google Analytics
2. Firebase Analytics
3. Other performance monitoring tools

These tools help us understand:

1. How users interact with the Platform
2. Traffic sources
3. Popular features
4. Technical performance issues

We may also use advertising technologies and remarketing tools to promote KeteGara services online.

Third-party advertising providers may use cookies or similar technologies to display relevant advertisements based on browsing behavior.

How We Use Your Information

keteGara uses collected information to:

1. Create and manage user accounts
2. Process orders and payments
3. Coordinate deliveries through CoursierPlus
4. Communicate with customers and merchants
5. Improve platform services
6. Provide customer support
7. Prevent fraud and abuse
8. Comply with legal obligations
9. Send promotional communications
10. Analyze business performance
11. Enhance security and reliability

We only use personal information for legitimate business purposes related to our services.

Sharing of Information

keteGara does not sell personal information to third parties.

However, we may share information with:

1. Merchants fulfilling orders
2. Delivery partners including CoursierPlus
3. Payment service providers
4. Technical service providers
5. Analytics providers
6. Legal authorities where required by law

Information shared is limited to what is necessary for operational purposes.

All partners and providers are expected to maintain appropriate security and confidentiality standards.

Data Security

keteGara implements technical, organizational, and administrative security measures designed to protect personal information against:

1. Unauthorized access
2. Loss
3. Misuse
4. Alteration
5. Disclosure
6. Destruction

Despite our efforts, no digital platform or internet transmission can be guaranteed to be 100% secure.

Users are responsible for maintaining the confidentiality of their account credentials and passwords.

Data Retention

We retain personal information only for as long as necessary to:

1. Provide services
2. Fulfill legal obligations
3. Resolve disputes
4. Prevent fraud
5. Enforce agreements

Certain transaction and financial records may be retained for regulatory or accounting purposes.

User Rights

Depending on applicable laws and operational requirements, users may have the right to:

1. Access their personal information
2. Correct inaccurate information
3. Request deletion of certain information
4. Withdraw marketing consent
5. Update account preferences

Requests may be submitted through our customer support channels.

Children’s Privacy

keteGara services are not intended for individuals under the age of 18 without parental or legal guardian supervision.

We do not knowingly collect personal information from minors without appropriate authorization.

Changes to This Privacy Policy

keteGara reserves the right to update or modify this Privacy Policy at any time.

Updated versions will become effective immediately upon publication on the Platform.

Users are encouraged to review this Privacy Policy periodically.

Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

KeteGara – Harvey&Co

Bangui, Central African Republic

Email: infos@ketegara.io

Phone: +236 72752552

By using keteGara services, you acknowledge that you have read and understood this Privacy Policy.